Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rhonda M Dufexes

Rhonda M Dufexes

November 21, 2024

1  out of  5
rating by Rhonda M Dufexes
"I've had terrible service with this state farm location, They don't get back to you, They don't. Answer the phone, And they screw everything up, Do not recommend."
We responded:
"We are sorry you feel our services have not met your expectations. However, your recent call was placed after our business hours which are clearly noted on our voicemail, website and social media sites. We do our best to respond to all calls and requests within 24hrs and the policy adjustments were handled appropriately. "
Profile photo of marie peterson

marie peterson

October 16, 2024

5  out of  5
rating by marie peterson
"Kathy was very professional, friendly. Her explanations were precise and easy to understand. Most important to me was that each separate coverage was directed to how it would affect me. Made decisions easy. Highly recommend."
Profile photo of Tommy Blinder

Tommy Blinder

July 11, 2024

5  out of  5
rating by Tommy Blinder
"Absolutely amazing process was easy in and out explained everything perfectly I surely recommend her to anyone who asks"
Profile photo of Karen Odden

Karen Odden

June 20, 2024

5  out of  5
rating by Karen Odden
"Kathy has a very welcoming staff and an atmosphere of family and friends."
Profile photo of Mike Pilgrim

Mike Pilgrim

June 11, 2024

5  out of  5
rating by Mike Pilgrim
"Thank you for all the help welcoming me to the area and making everything so much easier. You've been a blessing. Thanks for being you!"
Profile photo of Anna Larson

Anna Larson

June 6, 2024

5  out of  5
rating by Anna Larson
"Nice people, great value and efficient service. Everything I wanted"
Profile photo of AMY SCHMIDT-BARTOSIK

AMY SCHMIDT-BARTOSIK

June 5, 2024

5  out of  5
rating by AMY SCHMIDT-BARTOSIK
"Highly recommend for all insurance needs. Kathy is kind, patient, and always looking out for her clients! Thank you!"
Profile photo of john olkonen

john olkonen

May 29, 2024

5  out of  5
rating by john olkonen
"Needed to add personal articles to an existing policy. with just a few emails Kathy at State Farm had the extra coverage I needed The next day at a great price. highly recommended fast and convenient."
Profile photo of ryan kurth

ryan kurth

April 30, 2024

5  out of  5
rating by ryan kurth
"Very helpful, would recommend Kathy to anyone looking for or looking to change Insurance companies."
Profile photo of Nicole Pietila

Nicole Pietila

March 22, 2024

5  out of  5
rating by Nicole Pietila
"I was with a different insurance company but my rates kept going up regardless of having a clean driving record. State Farm was able to get me a better insurance policy for both renters and auto insurance at much more affordable rate without skimping on coverage. Kathy here in the Ironwood Michigan office was very professional and informative on coverages that best suited me. I now have the coverage I need and wanted at a price that I can afford. It was a seamless transition from my old insurance company to State Farm."
Profile photo of Susan Ficenec

Susan Ficenec

January 12, 2024

5  out of  5
rating by Susan Ficenec
"We've trusted Kathy for years with insurance for our home. They are so helpful and always only a phone call or email away. We are thankful for people we can trust to help us protect our home!"
Profile photo of Tammie DeRasmi

Tammie DeRasmi

January 10, 2024

5  out of  5
rating by Tammie DeRasmi
"Kathy was fantastic with helping my father switch HO insurance and get the appropriate coverage, explained everything so well. What a great experience!"
Profile photo of Morgan Grasso

Morgan Grasso

December 5, 2023

5  out of  5
rating by Morgan Grasso
"Kathy was extremely helpful and knowledgeable. We got all of our questions answered and more! Great agent."
Profile photo of Paul Lemmons

Paul Lemmons

October 20, 2023

5  out of  5
rating by Paul Lemmons
"She explained all aspects of home owners and auto insurance policy to me. She is truly an expert in her field. Thank you."
Profile photo of Terry Myers

Terry Myers

October 11, 2023

5  out of  5
rating by Terry Myers
"Kathy and her team has done a great job for us so much so we switched all of our policies!"
Profile photo of Christine Stejskal

Christine Stejskal

October 7, 2023

5  out of  5
rating by Christine Stejskal
"I would highly recommend Kathy Whitburn. She is definitely is there to help and give you upfront information on all your insurance needs."
Profile photo of josie krocker

josie krocker

September 7, 2023

5  out of  5
rating by josie krocker
"Kathy and her team did a great job helping me get my insurance needs met."
Profile photo of Chris Simpson

Chris Simpson

August 18, 2023

5  out of  5
rating by Chris Simpson
"Our old insurance company never let us know that our insurance on our home had lapsed. We knew how Kathy and State Farm had delt with our friends after they had the misfortune of loosing their entire home. It was a no brainer for us to move to State Farm with Kathy Whitburn, who takes pride in her work and her customers."
Profile photo of Catlynn Borlek

Catlynn Borlek

August 17, 2023

5  out of  5
rating by Catlynn Borlek
"Highly recommend! I took out a loan for a car hoping my insurance wouldn’t be too high and when I was searching I was seeing $400-$500!! I thought that was outrageous so I went to my State Farm and Kathy helped me get a quote of $200! I was so excited and could not thank her enough! She has been more than helpful and I would recommend her to anyone."
Profile photo of david lichay

david lichay

July 13, 2023

5  out of  5
rating by david lichay
"The entire staff at Kathy Whitburn's State Farm office was terrific. Kathy thoroughly explained to us about our insurance needs for our home and auto. The discounts we received were great and explained to us in detail. She really made us feel welcomed to the area and like a good neighbor the Ironwood State Farm is there."
Profile photo of Thunderbird Pine

Thunderbird Pine

May 3, 2023

5  out of  5
rating by Thunderbird Pine
"Spoke with Lane and the man was Professional, great communication skills, 10 out of 10 customer service.. Thanks,"
Profile photo of Serena Daly

Serena Daly

March 18, 2023

5  out of  5
rating by Serena Daly
"Answers my question explains things to me so I understand and just above and beyond"
Profile photo of Bethany Castillo

Bethany Castillo

February 28, 2023

5  out of  5
rating by Bethany Castillo
"I had the pleasure to visit the office for my insurance needs and am blown away the customer service and that Lane Brown gave along with answering my questions and providing me with the best possible plans. Love love Please don’t hesitate to stop by and check out your options. Thanks again Lane ~ Bethany"
Profile photo of Joy Russell

Joy Russell

January 4, 2023

5  out of  5
rating by Joy Russell
"I am so very pleased with the customer service provided by Lane. Though the internet was making the job difficult, Lane and I were both very patient with the circumstances and my family now has insurance! Thank you Lane at State Farm for your help."
Profile photo of Curt Maki

Curt Maki

December 15, 2022

5  out of  5
rating by Curt Maki
"I have been with State Farm 40 years (since 1982) and currently have 11 insurance policies (autos, homes, boat, atvs, and snowmobiles) as well as a State Farm credit card managed through US Bank. I like the convenience of having all of my insurance policies managed in one place where I can easily see my coverages and premium amounts. I can even print my insurance cards from the website. The mobile app has great features too. Switching is not an option. Other companies offer low rates to begin with but they will increase after you become their customer. Stick with State Farm to build your experience and use them for all of your insurance needs to get the best rates and lowest premium. State Farm agents are top notch and the company shines above all others if you ever have an insurance claim. They pride themselves on being a "good neighbor" and Kathy Whitburn is a great example. As a State Farm agent, she will help guide you to the best coverages for you and your family and meet with you regularly to ensure your needs are being met."