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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

josie krocker

September 7, 2023

5  out of  5 rating by josie krocker
"Kathy and her team did a great job helping me get my insurance needs met."

Chris Simpson

August 18, 2023

5  out of  5 rating by Chris Simpson
"Our old insurance company never let us know that our insurance on our home had lapsed. We knew how Kathy and State Farm had delt with our friends after they had the misfortune of loosing their entire home. It was a no brainer for us to move to State Farm with Kathy Whitburn, who takes pride in her work and her customers."

Catlynn Borlek

August 17, 2023

5  out of  5 rating by Catlynn Borlek
"Highly recommend! I took out a loan for a car hoping my insurance wouldn’t be too high and when I was searching I was seeing $400-$500!! I thought that was outrageous so I went to my State Farm and Kathy helped me get a quote of $200! I was so excited and could not thank her enough! She has been more than helpful and I would recommend her to anyone."

david lichay

July 13, 2023

5  out of  5 rating by david lichay
"The entire staff at Kathy Whitburn's State Farm office was terrific. Kathy thoroughly explained to us about our insurance needs for our home and auto. The discounts we received were great and explained to us in detail. She really made us feel welcomed to the area and like a good neighbor the Ironwood State Farm is there."

Thunderbird Pine

May 3, 2023

5  out of  5 rating by Thunderbird Pine
"Spoke with Lane and the man was Professional, great communication skills, 10 out of 10 customer service.. Thanks,"

Serena Daly

March 18, 2023

5  out of  5 rating by Serena Daly
"Answers my question explains things to me so I understand and just above and beyond"

Bethany Castillo

February 28, 2023

5  out of  5 rating by Bethany Castillo
"I had the pleasure to visit the office for my insurance needs and am blown away the customer service and that Lane Brown gave along with answering my questions and providing me with the best possible plans. Love love Please don’t hesitate to stop by and check out your options. Thanks again Lane ~ Bethany"

Joy Russell

January 4, 2023

5  out of  5 rating by Joy Russell
"I am so very pleased with the customer service provided by Lane. Though the internet was making the job difficult, Lane and I were both very patient with the circumstances and my family now has insurance! Thank you Lane at State Farm for your help."

Curt Maki

December 15, 2022

5  out of  5 rating by Curt Maki
"I have been with State Farm 40 years (since 1982) and currently have 11 insurance policies (autos, homes, boat, atvs, and snowmobiles) as well as a State Farm credit card managed through US Bank. I like the convenience of having all of my insurance policies managed in one place where I can easily see my coverages and premium amounts. I can even print my insurance cards from the website. The mobile app has great features too. Switching is not an option. Other companies offer low rates to begin with but they will increase after you become their customer. Stick with State Farm to build your experience and use them for all of your insurance needs to get the best rates and lowest premium. State Farm agents are top notch and the company shines above all others if you ever have an insurance claim. They pride themselves on being a "good neighbor" and Kathy Whitburn is a great example. As a State Farm agent, she will help guide you to the best coverages for you and your family and meet with you regularly to ensure your needs are being met."

Sydnie Tyler

December 7, 2022

5  out of  5 rating by Sydnie Tyler
"Highly recommend this place for all your insurance needs! Lane and Kathy were super nice, helpful and professional and were able to help me save the most money!"

James Clapero

November 17, 2022

5  out of  5 rating by James Clapero
"Great experience, friendly service and very helpful staff in hand to answer all your insurance needs an questions from life, auto, home an Drone insurance."

Nicole Jackson

September 19, 2022

5  out of  5 rating by Nicole Jackson
"I love my statefarm insurance. The people there are so amazing. They help in anyway they can and I get good discounts as well. I would recommend all my friends and family to come there. I have never had a problem with them as I did with Allstate or progressive raising there rates on me every month. I am a valid customer that is here to stay."

Tera Pulling

September 9, 2022

1  out of  5 rating by Tera Pulling
"Do not get insurance through this office they quote u one thing than the bill comes out double what they told u it would be u call they tell u they will fix it weeks go by still not resolved their response is nothing happens overnight ITS BEEN 2 WEEKS found out they were not billing me for homeowners policy that I've had for 2 years yet I was paying it this is there way to hide the fact they are charging u extra for the vehicles on the policy so u thinking u paying for everything because why wouldn't you be this is a whole scam Also Kathy does not even work at this office I been with them since Feb 2021 n have not spoke with her one single time even though I've incurred several issues with lane the guy who works at this office every single day Update 2 months later my issue still is not resolved and several other mistakes have been made they are unwilling to fix their errors because I am irritated with overpaying everyday while they take 2 months to fix their errors Also my main issue is they charging me 100$ extra per month because I didn't sign a paper that they never sent me Also lane cancelled my homeowners insurance without my permission and it still has yet to be listed on my policy but they are billing me for it (and the months that they claim I didn't pay but I did my bills are on autopay) They won't admit they made mistakes and refuse to fix them which is costing me hundreds every month while they pretend they are doing something yet 2 months later it's still nothing has been done Run from this agency and state farm they are crooks I'm ready to go to court"

skorpia g

June 4, 2022

5  out of  5 rating by skorpia g
"It's so important to get (life) insurance young . I did in my 20s. I got locked in. Over time the money built up and I was able to take out money for emergencies like fixing my roof. I didn't have to go to the bank for a loan. I've been with state farm for several decades. They been great to Me. Kathy is warm and will do what she can to help you with all your questions and insurance needs. We need more agents like her😁"

Emily Jacobson

April 4, 2022

1  out of  5 rating by Emily Jacobson
"My friend Has been paying by check for months to find out the insurance isn’t valid and no one will return her call. Had to call corporate to get any sort of help and they said the ironwood office would call and no one ever did. Extremely unprofessional"

Rachel Nowicki

March 22, 2022

5  out of  5 rating by Rachel Nowicki
"I spoke with Kathy’s salesman Mr. Lane Brown yesterday about possibly switching from an insurance company I was with for 10 years and coming over to State Farm. I was skeptical at first, but after speaking with Lane and then meeting him in person, I was blown away. Not only was he professional and courteous, the office was super clean and organized. He also saved me a bunch of money on my car insurance, so I switched! I recommend giving Kathy’s office a call and see if they can save you some mula!"

Ivan Garcia

February 15, 2022

5  out of  5 rating by Ivan Garcia
"I really enjoyed my experience working with State Farm thanks to Lane. The rates were amazing and what really sold me was the customer service. Lane walked me in detail on my new policy as well as getting me great discounts for packaging renters and auto insurance. DEFINIETLY ask for Lane!"

Kaycee Ingram

January 27, 2022

5  out of  5 rating by Kaycee Ingram
"The Kathy Whitburn Agency is very professional, courteous and helpful every time I call there. Kathy always goes the extra mile to get clients the best rates. Kathy calls personally each year to review your plans and check to see if any changes need to be made to better service her clients. The BEST!!!"


January 24, 2022

5  out of  5 rating by Sunshine
"Kathy, AJ and the rest of the staff have always been very helpful. I've gotten the best rates for our rental!"

Andrea Graves

January 24, 2022

5  out of  5 rating by Andrea Graves
"I love Kathy! Her office is always so helpful and promp & responsive! Best insurance experience I've ever had!"

Jamie Kangas

January 20, 2022

5  out of  5 rating by Jamie Kangas
"Great to work with and always pleasant!"

Paula Ort

January 13, 2022

5  out of  5 rating by Paula Ort
"Very friendly and great service!!"

Norman Korpi

December 17, 2021

5  out of  5 rating by Norman Korpi
"If there were 10 stars I would hand them out. Kathy and her staff moved me from lame insurance where a storm came during the summer and I was left with no coverage and stress. That old not to be named company was dropped! Needless to say I was not impressed with insurance. I meet Kathay at the Gogebic Fair and they eased me back to being a believer - Not only did that match and out performe my last coverage - they had other perks that give me more coverage and were able to save me money for better coverage with an name you can trust when your roof comes off and plus my bikes and car are protected too! AND when I left the office Kathy peronalized my visit making my new home and commnuty a welcome place and happy with best night rest knowing I have a team behind me! Gold Stars"

Christina Fisk

December 16, 2021

5  out of  5 rating by Christina Fisk
"Kathy was great found me inc I can afford and explained everything so I could understand I would highly recommend her"

Amanda Mahaffey

October 5, 2021

5  out of  5 rating by Amanda Mahaffey
"Kathy is the best. She is caring, reliable, trustworthy and professional. I wouldn't go anywhere else."